That’s a great question! Supporting students as they transition to studying abroad is crucial for their well-being and academic success. Here are some friendly and practical ways parents can encourage their children to seek university support when needed:

1. Open Communication

- Normalize asking for help: Emphasize that seeking support is a sign of strength, not weakness. Share examples of how everyone, at any stage of life, sometimes needs assistance.
- Discuss support services: Before departure, talk about the different types of university support available—academic advisors, counseling, career guidance, international student offices, etc.

2. Familiarize Them With Resources

- Research together: Explore the university’s website for student support services. Many institutions offer orientation sessions, mentorship programs, health and wellbeing centers, and 24/7 helplines.
- Encourage attendance: Motivate your child to attend welcome sessions and workshops where these services are introduced.

3. Promote Independence and Confidence

- Problem-solving skills: Encourage your child to try solving minor issues themselves, but remind them that support is always there for bigger challenges.
- Empower decision-making: Let them take charge of their university communication (emails, appointments), boosting their confidence in seeking help when needed.

4. Regular Check-ins

- Gentle conversations: During calls or chats, ask about their university life, friends, and any challenges—without pressuring them. Listen more than you advise.
- Signs to watch for: If you notice signs of stress, homesickness, or academic worries, gently remind them that universities have professionals trained to help international students.

5. Break the Stigma

- Share real stories: If you or someone you know benefited from support services, talk about it openly to remove any stigma.
- Highlight benefits: Talk about the positive outcomes—better grades, improved mental health, smoother adaptation, and career planning.

6. Encourage Use of International Student Offices

- Many universities have dedicated international student support teams. They offer guidance on academics, visas, accommodation, and cultural adjustment.

7. Stay Informed

- If you’re working with Pollster Education, our counselors can provide additional information about the student support services at each partner university and offer tips on making the most of these resources.

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Remember: Universities want their students to succeed and provide a wide range of support services tailored for international students. Encouragement from parents goes a long way in helping students feel comfortable reaching out when they need help.

If you have a specific university or destination in mind, I can provide more detailed information about the support services available there. Just let me know!