MA Digital Media and Creative Industries
The MA Digital Media and Creative Industries at Loughborough University aims t...
MSc Service Design Innovation
London
INTAKE: October
Program Overview
The MSc Service Design Innovation program at Loughborough University is an advanced postgraduate course designed for individuals seeking to build a career in service design, innovation, and management. This interdisciplinary program focuses on the creation and optimization of services, utilizing design thinking principles and innovation strategies to develop solutions that meet user needs and improve business performance. Combining theory with hands-on experience, the course equips students with the necessary skills to design and manage service offerings in a range of industries, including healthcare, retail, finance, technology, and public services. Graduates of this program will be well-prepared to tackle the challenges of designing services in a rapidly changing, technology-driven world.
Curriculum: The MSc Service Design Innovation curriculum is structured to provide students with a solid understanding of the principles and practices of service design. Core modules include Service Design Thinking, User-Centered Design, Innovation and Business Strategy, Service Prototyping and Testing, Digital Transformation in Services, and Sustainability in Service Design. These modules cover the essential concepts of service design, including empathy mapping, customer journey mapping, service blueprinting, and service innovation techniques. Students also engage in practical projects, working with real-world clients to design and test services, ensuring that they gain hands-on experience in solving actual industry problems. The program emphasizes both creative and analytical approaches, integrating design thinking with business strategy and sustainability principles.
Research Focus: Loughborough University has a strong research focus on design, innovation, and service management, and the MSc Service Design Innovation program aligns with this research excellence. The program draws from cutting-edge research in service design, service engineering, and innovation management, and encourages students to engage in research-driven projects. Students explore how emerging technologies such as AI, IoT (Internet of Things), and automation are transforming service industries, as well as how sustainable design practices can be integrated into service delivery. Loughborough’s faculty members are leading experts in service innovation and design, and students have the opportunity to engage in research that contributes to the development of new theories and best practices in the field of service design.
Industry Engagement: Industry engagement is a cornerstone of the MSc Service Design Innovation program, ensuring that students gain real-world experience and exposure to the challenges and opportunities faced by organizations in service design. Loughborough University partners with leading businesses and service providers, offering students the opportunity to work on live projects, internships, and case studies. These industry collaborations provide students with access to professional networks, mentorship from industry leaders, and practical insights into service design practices used by top companies. Students also have the chance to participate in industry events, workshops, and conferences, further enhancing their understanding of service innovation in the context of market trends and business needs.
Global Perspective: The MSc Service Design Innovation program at Loughborough University adopts a global perspective, recognizing the importance of service design and innovation on an international scale. Students are encouraged to consider global trends, challenges, and cultural factors when designing services. The curriculum covers topics such as designing services for diverse populations, creating inclusive services, and addressing the needs of global consumers. With a diverse student body and faculty, students benefit from learning about service design approaches in different countries and markets. Loughborough’s global network of industry partners and alumni provides further opportunities for students to explore service design challenges in international contexts, preparing them to work in multinational companies or to design services for global markets.
Location
London
Score
IELTS 6.5
Tuition Fee
£ 29750
Postgraduate Entry Requirements
Academic Qualifications: Applicants should have successfully completed a bachelor's degree or its equivalent from a recognized institution with a minimum overall score of 75% or equivalent.
English language proficiency:
- IELTS: A minimum overall score of 6.0 or 6.5 with no individual component below 6.0.
- TOEFL: A minimum overall score of 92.
- PTE Academic: A minimum overall score of 67.
- DET Academic: A minimum overall score of 120.
- Some postgraduate programs may have specific subject prerequisites or additional requirements.
Loughborough University offers a range of scholarships for international students to support their education and make studying in the UK more affordable. These scholarships recognize academic excellence, financial need, and the potential for students to contribute to the university community.
International Excellence Awards: These are merit-based scholarships offered to international students applying for undergraduate and postgraduate programs. These awards typically cover part of the tuition fees and are designed to attract outstanding students from around the globe.
Global Scholarships: Loughborough offers various global scholarships based on geographical location, supporting students from specific regions or countries with reduced tuition fees.
Postgraduate Taught Scholarships: These are available for international students applying for postgraduate taught programs at Loughborough University. Scholarships typically range from £2,000 to £4,000, depending on the student’s academic qualifications and the program they are enrolled in.
Loughborough University International Research Scholarships: For international students who wish to pursue a research-based postgraduate program, Loughborough offers research scholarships that cover full tuition fees, along with an annual stipend to assist with living costs.
Loughborough University Elite Sports Scholarships: These are available for students who are competing at an elite level in their sport. The scholarship includes financial support, as well as access to the university's world-class sports facilities, coaching, and training programs.
Country-Specific Scholarships: Loughborough University offers country-specific scholarships for students from particular countries. These scholarships are designed to support students who demonstrate high academic potential and a commitment to contributing to their home country upon graduation.
Graduates of the MSc Service Design Innovation program have a wide range of career options available to them, thanks to the interdisciplinary nature of the program and the high demand for service design professionals.
Service Designer: Service designers work to create, optimize, and innovate services, ensuring they meet customer needs and deliver value. Graduates can take on this role in industries such as healthcare, education, finance, and technology, where the focus is on improving service delivery and customer experiences.
Innovation Manager: Innovation managers are responsible for driving new service development and ensuring that businesses stay competitive in a rapidly changing market. They use service design methodologies to explore new opportunities for innovation and manage the implementation of new service concepts.
User Experience (UX) Designer: UX designers focus on improving the overall experience that customers have when interacting with services. They work on user interfaces, customer journeys, and interactions to ensure that services are intuitive and meet the needs of users.
Product/Service Manager: Service managers oversee the development and delivery of services, ensuring they are consistent, efficient, and aligned with business goals. Graduates with expertise in service design are well-positioned for management roles, where they can lead cross-functional teams and drive service performance.
Design Consultant: Many graduates go on to work as consultants, helping organizations design or improve their services. Consultants provide expert advice and strategic direction on service innovation, business transformation, and user-centered design.
Business Development Manager: Business development managers work to identify new business opportunities and develop strategies to enhance service offerings. They use service design principles to ensure that new services meet market demands and offer a competitive advantage.
Sustainability Consultant (Service Design Focus): With growing emphasis on sustainability, service design graduates with an interest in environmental impact can pursue careers as sustainability consultants, where they advise organizations on creating eco-friendly and socially responsible services.
Entrepreneur (Service Design Startups): Some graduates may choose to start their own service design or innovation consultancy, helping businesses design better services or offering niche services in areas such as digital transformation, healthcare design, or sustainability.
