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Bachelors of Innovation in Service Management
Colorado Springs
INTAKE: Jan, May & Aug
Program Overview
The Bachelor of Innovation (BI) in Service Management at the University of Colorado - Colorado Springs (UCCS) is a cutting-edge program designed to blend service management principles with innovative thinking. This interdisciplinary program equips students with the skills to create and manage high-quality service experiences in diverse industries. It emphasizes developing unique solutions to service challenges and leveraging technology and creativity to enhance service delivery. Graduates are prepared to lead and innovate in a variety of service-oriented sectors, including hospitality, healthcare, and retail.
AACSB Accredited: The College of Business at UCCS, which offers the Bachelor of Innovation in Service Management, is accredited by the Association to Advance Collegiate Schools of Business (AACSB). This prestigious accreditation signifies that the program meets the highest standards of academic excellence and rigor. AACSB accreditation is a global benchmark of quality, ensuring that students receive a world-class education that is both relevant and rigorous, enhancing their career prospects in the competitive field of service management.
Curriculum: The curriculum for the BI in Service Management is designed to provide a comprehensive understanding of service management combined with innovative and entrepreneurial skills. Core courses cover essential topics such as service operations management, customer experience management, service design, and strategic management. The program also includes specialized courses that focus on innovation in service delivery, digital service management, and leadership in service organizations. Students engage in hands-on projects, case studies, and internships to apply their learning in real-world contexts and develop practical skills.
Research Focus: UCCS emphasizes research within the BI in Service Management program, encouraging students and faculty to explore contemporary issues and innovations in service management. Faculty members conduct research on topics such as service quality improvement, customer relationship management, and the impact of emerging technologies on service delivery. Students have opportunities to participate in research projects, contributing to the development of new strategies and practices in service management. This focus on research enhances students' critical thinking and problem-solving abilities, preparing them for advanced roles in the industry.
Industry Engagement: The BI in Service Management program at UCCS is strongly connected with the industry, offering students numerous opportunities for practical experience and professional networking. The program includes internships, industry partnerships, and guest lectures by service management professionals. Students benefit from real-world exposure to service management challenges and best practices, which enhances their readiness for the job market. The program’s industry engagement also includes collaborations with service organizations on projects and research, providing valuable insights and connections for students.
Global Perspective: The BI in Service Management program integrates a global perspective into its curriculum, reflecting the importance of understanding international service practices. Courses cover global service trends, cross-cultural customer service, and international business strategies. Students have opportunities to participate in study abroad programs and international service projects, gaining experience and insights into managing service operations in diverse cultural and economic environments. This global perspective equips students to navigate and lead in an increasingly interconnected world.
Location
Colorado Springs
Score
IELTS 6
Tuition Fee
USD 26500
Undergraduate Entry Requirements
Application Fees: US$ 60
Academic Qualifications: Applicants for undergraduate programs typically require a minimum academic achievement of 65% or above in their previous academic qualifications.
English Language Proficiency:
- IELTS: Overall band score of 6.0 with a minimum of 5.5 in each component.
- TOEFL: Overall score of 75 or higher.
- PTE: Overall score of 50 or higher.
- DET (Duolingo English Test): Overall score of 100.
The University of Colorado - Colorado Springs (UCCS) offers several scholarship opportunities to support and recognize the academic achievements of international students. These scholarships are designed to attract top-performing students from around the world and provide financial assistance to help them pursue their education at UCCS.
Chancellor's Scholarship for International Students: The Chancellor's Scholarship is one of the most prestigious scholarships offered by UCCS. It is awarded to a limited number of outstanding international students based on their academic performance, leadership potential, and extracurricular activities. Recipients of this scholarship receive a substantial tuition waiver.
Global Excellence Scholarship: The Global Excellence Scholarship is aimed at high-achieving international students who demonstrate exceptional academic credentials. The scholarship provides financial support to cover a significant portion of the tuition fees.
Merit-Based Scholarships: UCCS offers various merit-based scholarships that consider the academic achievements and accomplishments of international students. These scholarships are awarded based on GPA, standardized test scores, and other academic criteria.
International Student Academic Achievement Scholarship: This scholarship is open to international undergraduate and graduate students who have demonstrated outstanding academic performance. It provides partial tuition support to selected recipients.
Cultural Diversity Scholarship: UCCS values diversity and offers the Cultural Diversity Scholarship to international students who contribute to the cultural enrichment of the university community. This scholarship aims to recognize and support students from diverse backgrounds.
Study Abroad Scholarships: UCCS encourages international students to explore study abroad opportunities. The university offers scholarships for international students who wish to participate in study abroad programs to further broaden their educational experiences.
Graduates of the Bachelor of Innovation (BI) in Service Management program at the University of Colorado - Colorado Springs (UCCS) are prepared to pursue diverse and dynamic career paths within the service industry. This program equips students with a unique blend of innovative thinking and service management skills, making them valuable assets in various sectors.
Service Operations Manager: Service operations managers are responsible for overseeing and improving the daily operations of service-oriented businesses, such as hotels, restaurants, or healthcare facilities. They manage service delivery, optimize processes, and ensure that customer needs are met effectively. This role requires strong organizational and leadership skills, along with the ability to implement innovative solutions to enhance operational efficiency.
Customer Experience Manager: Customer experience managers focus on creating and managing exceptional customer interactions across various touchpoints. They design and implement strategies to improve customer satisfaction, analyze feedback to identify areas for improvement, and ensure a consistent and positive customer experience. This role demands excellent communication skills, creativity, and a deep understanding of customer behavior.
Service Design Specialist: Service design specialists work on developing and refining service offerings to meet customer needs and expectations. They use design thinking methodologies to create innovative service solutions, streamline service processes, and enhance overall service quality. This role requires a combination of creativity, analytical skills, and a strong understanding of service management principles.
Hospitality Manager: Hospitality managers oversee the operations of hotels, resorts, and other accommodation establishments. They manage staff, ensure guest satisfaction, and handle operational tasks to maintain high service standards. This role involves a focus on customer service, staff management, and problem-solving in a fast-paced environment.
Retail Manager: Retail managers are responsible for managing retail store operations, including sales, customer service, and inventory management. They develop and implement sales strategies, monitor performance metrics, and ensure that customers have a positive shopping experience. This role requires strong leadership, sales skills, and the ability to adapt to changing market conditions.
Healthcare Service Manager: Healthcare service managers work in medical facilities, focusing on improving patient services, managing healthcare staff, and ensuring compliance with healthcare regulations. They aim to enhance patient satisfaction, optimize service delivery, and manage the operational aspects of healthcare services. This role requires knowledge of healthcare systems and regulations, along with strong management skills.
Event Coordinator: Event coordinators plan and execute events such as conferences, weddings, and corporate gatherings. They handle logistics, coordinate with vendors, and ensure that events meet client expectations. This role involves strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
Business Consultant: Business consultants specializing in service management provide expert advice to organizations on improving service delivery and operational efficiency. They analyze business processes, develop recommendations, and assist in implementing changes to enhance service performance. This role requires strong analytical skills, strategic thinking, and expertise in service management.
Training and Development Manager: Training and development managers design and implement training programs for service staff to enhance their skills and performance. They assess training needs, develop training materials, and evaluate the effectiveness of training programs. This role requires expertise in instructional design and a strong understanding of service management practices.
Entrepreneur: The skills developed in the BI in Service Management program also prepare graduates to start their own businesses or service-oriented ventures. Entrepreneurs can use their knowledge of service management and innovation to launch new products or services and create successful business models. This role demands creativity, risk management, and a strong entrepreneurial spirit.
