MSc Service Management and Design

Postgraduate entry requirements:

1. Academic Qualifications: Prospective postgraduate applicants to the University of Edinburgh are typically required to have achieved a minimum academic qualification of approximately 60%, based on their previous academic achievements and qualifications.  

2. English Language Proficiency:  

   • IELTS (International English Language Testing System): Minimum overall score of 7.0, with at least 6.0 in each component (Listening, Reading, Speaking, Writing).

   • TOEFL (Test of English as a Foreign Language): Minimum score of 100 on the internet-based test (iBT), with at least 20 in each component (Reading, Listening, Speaking, Writing).

   • PTE (Pearson Test of English): Minimum overall score of 70, with at least 59 in each component (Listening, Reading, Speaking, Writing).

Students must provide:

• academic marksheets & transcripts
• letters of recommendation
• a personal statement - SOP
• passport
• other supporting documents as required by the university.

Work experience: Some postgraduate courses may require relevant work experience in the field.

It is important to note that meeting the minimum entry requirements does not guarantee admission, as the university considers factors such as availability of places and competition for the program. Additionally, some courses may have higher entry requirements or additional selection criteria, such as interviews or portfolio submissions.

The University of Edinburgh offers a range of scholarships and funding opportunities specifically designed to support international students pursuing undergraduate, postgraduate, and research programs. These scholarships aim to promote diversity, academic excellence, and global engagement. 

Global Scholarships: The University of Edinburgh offers Global Scholarships to outstanding international undergraduate students. These scholarships provide financial assistance towards tuition fees and living expenses, enabling talented students from around the world to access quality education at Edinburgh.

Edinburgh Global Research Scholarships: International postgraduate students pursuing research-based programs (Ph.D., MSc by Research) can apply for Edinburgh Global Research Scholarships. These scholarships provide full or partial funding for tuition fees and living expenses during the research program.

School-specific Scholarships: Some academic schools and departments within the university offer scholarships targeting international students in specific disciplines or programs. These scholarships may be merit-based or need-based and vary in terms of eligibility criteria and funding amounts.

Commonwealth Scholarships: The University of Edinburgh participates in various Commonwealth scholarship schemes, providing opportunities for students from Commonwealth countries to study in the UK. These scholarships are funded by the UK government and other organizations.

External Funding Sources: International students are encouraged to explore external funding sources, such as government scholarships, private organizations, and international foundations, to support their studies at the University of Edinburgh.

It is important to note that scholarship availability, criteria, and application deadlines may change from year to year.

The MSc in Service Management and Design from The University of Edinburgh opens up diverse career opportunities in industries ranging from hospitality and healthcare to finance and consulting. Graduates are equipped with the knowledge, skills, and competencies needed to excel in roles that focus on delivering exceptional service experiences, driving innovation, and shaping the future of service-oriented organizations.

1. Service Manager: Graduates can pursue roles as service managers, responsible for overseeing the design, implementation, and improvement of service delivery processes within organizations. They may work in various industries such as hospitality, healthcare, finance, and consulting, ensuring that services meet customer needs and organizational objectives.

2. Customer Experience Specialist: With a focus on understanding customer needs and preferences, graduates can work as customer experience specialists or consultants. They analyze customer interactions, gather feedback, and develop strategies to enhance the overall customer experience, leading to increased satisfaction and loyalty.

3. Operations Analyst: Careers as operations analysts involve optimizing service delivery processes and ensuring operational efficiency. Graduates may analyze data, identify areas for improvement, and implement solutions to streamline operations, reduce costs, and enhance service quality.

4. Innovation Strategist: The program equips graduates with skills in innovation and design thinking, making them well-suited for roles as innovation strategists or design consultants. They may work with organizations to identify opportunities for innovation, develop new service offerings, and create compelling customer experiences through creative problem-solving and ideation.

5. Digital Transformation Specialist: Given the increasing importance of digital technologies in service delivery, graduates can pursue careers as digital transformation specialists. They leverage technology trends such as AI, IoT, and data analytics to drive digital initiatives, transform service delivery models, and capitalize on emerging opportunities in the digital economy.

6. Consultant: Many consulting firms seek professionals with expertise in service management and design to advise clients on improving their service offerings and operations. Graduates may work as management consultants, offering strategic guidance, conducting market research, and implementing best practices to help organizations achieve their service-related objectives.

7. Entrepreneur: Some graduates may choose to start their own ventures or consultancy firms specializing in service design and management. By leveraging their skills and knowledge acquired during the program, they can develop innovative service concepts, create unique value propositions, and establish successful businesses in niche markets or emerging industries.

8. Researcher or Academic: For those interested in academia or research, pursuing further studies or a career in academic institutions can be a viable option. Graduates may choose to pursue PhD programs or research positions, contributing to the advancement of knowledge in the field of service management and design through scholarly research and publications.